At The NAV People we aim to provide the absolute best standard of customer service. Here are just some of the ways that we go about it!
Our Support Team
We have a dedicated team of 19 NAV Support Staff. They come to work each day with one purpose and that’s to deliver a high quality and value for money service. They are always at the end of the phone and are more than happy to chat; whether it’s system issues, strategic planning, process advice or just having a chat about what’s happening in the Dynamics NAV world!
How to Log a Call
You can log a call in two ways, you can either email the Support Team at firstname.lastname@example.org or call us on + 44 (0) 208 328 9818 (in the UK) or +1 (888) 609-6766 and option 2 (in the US). Each time a call is logged, you will be given a call reference number for future correspondence. We ask all our customers to email the support address rather than individual consultants to ensure each call is logged and being processed efficiently. Alternatively, you can always try our Skype Support Option - support_thenavpeople.
When Can You Log a Call?
You can log a call during our standard hours of cover from our Help Desk which are 09:00 – 17:30 Monday to Friday. If it’s out of hours then not a problem, you can call us on +44 (0) 208 328 9808 with prior arrangement.
Our Customer Portal has been made specifically to show information you want to see at a glance, this includes all of your open, resolved and closed incidents with technician notes and the ability to rate how well we have done. You can also manage and re-print your invoices straight from the website! You can find the Customer Portal at https://portal.thenavpeople.co.uk/Account/Login
If you don’t already have access to the Customer Portal, either email us at email@example.com or call us and we will set you up an account!
Requesting Chargeable or Development Changes
If you would like to make a request for any development changes, please contact your account manager, or email firstname.lastname@example.org we will then provide you with a quotation for the work and schedule accordingly.
On Demand Burst Training
We offer 1/2 hour, on-request WebEx training on standard NAV or add-on functionality for our customers.
Minor Mods Service
This is a service where we will make small changes (by which we mean those which take less than an hour) as part of your support contract. The kinds of things that we can offer as part of the minor mods service are:
- Adding a field to a table and exposing it on a page/form
- Making fields visible
- Adding filters on a report
If you would like further information on the services and solutions we provide, or alternatively if you would like advice on your current support agreement, please contact our Head of Operations and Customer Services, Rob Targett at email@example.com.