Dynamics NAV / 365 Business Central is already really quite good at CRM!
Microsoft Dynamics NAV / 365 Business Central already has comprehensive Customer Relationship Management functionality, functionality around managing contacts, managing segmentation for marketing communications, profiling and classification, opportunity management, campaign management and managing interactions and with the phone, tablet and web clients meaning it’s great for a mobile workforce. However, there were a few things that we thought could be done to make it even better so we have extended the CRM functionality with a couple of important nHancements.
Our CRM Log is central place to record communications between you and someone else, in Dynamics NAV. You can record these communications against Customers and Contacts along with a subject, description, date and type of communication so you know if it was an email, phone call or meeting.
If the records need someone to action them, or need attention, they can be assigned to a contact making the entries visible in the ‘Tasks For Me’ Tile in their Role Centre.
nHanced User Tasks extends the functionality provided in Business Central to assign tasks to different users. In the nHanced version of User Tasks a task can now be related to a specific record, or multiple records, if appropriate. In addition users can easily navigate from the task to the records in question, or view tasks from the nHanced Information FactBox on the record itself.