Working Hard Behind the Scenes

NAV support for your business every step of the way...

We're Here To Help

With a dedicated team of over 25 Support Staff, we have someone for every NAV eventuality and are able to support you every step of the way!

All our team are experienced consultants who come to work each day with one purpose and that’s to deliver a high quality, value for money service. Always at the end of the phone, they are more than happy to assist in any way they can, whether it’s a systems issue, functional question, process advice or some training, our team are there to help.

Thinking of moving NAV partner?

Then you need the NAV Dr!

Sadly, for a lot of existing Dynamics NAV users either their system is broken or they feel their quality of service, value for money or strategic advice from their current partner is non-existent. Our NAV Doctor Services provides any unhappy Microsoft Dynamics NAV user with a free 'Health-Check'. The Health Check is designed to get to the root of your issues and provide advice and a plan of action to sort them out.

By providing a more enhanced partnership with your organisation through improved support, better advice and access to years of knowledge and experience, we can not only remedy your current problems, but provide you with a solid platform and a strategic view to ensure that your Dynamics NAV software solution is fit for purpose for many years to come.

Get your free Health Check

Account Management

Our Account Management Team ensures a regular flow of information and feedback between The NAV People and our customers, keeping you informed of developments in the Dynamics NAV world. 

Your Account Manager will be primarily responsible for managing the relationship between you and us, including logging change requests, facilitating knowledge transfer relating to any solution or company changes, and ensuring that you are receiving the quality of service you expect.

Your Support Team

Our staff are here with one purpose and that’s to deliver a high quality and value for money service, we’re always at the end of the phone - whether it’s system issues, strategic planning, process advice or just having a chat about what’s happening in the technology world. Just get in touch with them on [email protected] or call us on +44 (0)208 328 9818.

Click here for SLAs

Minor Mods

This is a service where we will make small changes (by which we mean those which take less than an hour) as part of your support contract. The kinds of things that we can offer as part of the minor mods service are: Adding a field to a table and exposing it on a page/form, making fields visible and adding filters on a report.

SQL Nurse

For customers on a support contract the SQL Nurse will perform a free remote 10 Point SQL Health Check on your Dynamics NAV, plus diagnosis of problem form/page performance. You can trust her to get your NAV working smoothly again!

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Support - training

Dynamics NAV Training

Training is essential if you want to get the most out of your NAV system (and save yourself hours of lost time, headaches and frustration to boot!) The sad thing is that there aren’t many decent resources available for NAV users to access.

That’s why we set up ‘The Knowledge’; a range of Dynamics NAV training resources to help you understand your NAV system and use it well!  Ranging from face-to-face training days to quick how-to videos and recorded presentations on the latest innovations from Microsoft - there'll be something perfect to help you.

Free Dynamics NAV Training

S.O.S

Don’t forget that if you ever need to contact us in an emergency we are always on-hand! Our standard hours of cover from our Help Desk are 09:00 – 17:00 Monday to Friday but if you need help out-side of these times just pick up the phone and call: +44 (0) 208 328 9808
 
Or if you need to get in touch with a Director directly here are their mobile numbers:
Ian Humphries, Managing & Product Director:  +44 (0)7798 504517
Matthew Dredge, Marketing & Sales Director:  +44 (0) 7891 999087
David Walker, Operations Director: +44 (0) 7833 400931

Customer Portal

The Customer Portal allows you to review your support calls, review invoices and obtain copies of invoices.  You can also log calls, review work requests and manage multiple companies.

Access the portal here

The Polisher

Our Polisher will come to you to show you how to create your own Role Centre and tidy up your pages in Dynamics NAV ensuring that the user experience in is as pleasant as possible. Our aim is to leave you with a great Role Centre and to give you the knowledge how you can customise your interface.

This service is available to customers on a support contract; to book your appointment just ask your Account Manager or email [email protected]

 

Requesting a Change

If you would like to make a request for any development changes, all you need to do is contact your Account Manager directly or the Account Management Team on [email protected]. They will discuss the required changes with you to get as much information as possible in order to estimate the effort required and provide you with a  high level ball-park estimate.

Learn more on the process