Do you use Dynamics NAV (formally Navision) but have concerns that it is not performing as it should? Perhaps your users are struggling to do what should be simple processes, entering data many times over and implementing unnecessary work-arounds which could be avoided if they understood the system’s capabilities better?
The NAV People’s free Health Check is designed to get to the root of your system issues; both those that you are aware of and those that you didn’t even know existed! Our experienced Dynamics NAV consultant will review how your NAV system is performing and being used by your staff. They will provide a straight-forward plan of action to remedy your current problems and provide a strategic view to ensure your Dynamics NAV software is fit for purpose for many years to come.
Yep, the Health Check is completely free of charge and is conducted by our Dynamics NAV consultants who have years of experience implementing and supporting Dynamics NAV systems. Depending on the size of your system the Health Check takes up-to a day to complete. Our consultant will then write-up their findings and recommendations and will talk you through them at a time that suits you.
Why do we do it for free? Well we are the UK’s number one reseller focused solely on Dynamics NAV. We absolutely LOVE this product and want all users to get the most out of it. That’s why we offer this service free of charge and with no strings attached! Of course we’d be thrilled if you choose to join our family of customers but if you are happy with your current support partner then that’s cool. We are still very happy to come and do a free Health Check – just for the love of NAV!
To start with we will give you a quick call to understand the size and complexity of your Dynamics NAV system and to arrange a date to conduct your Health Check. Most Health Checks are conducted onsite at your business’s office and take about a day to complete but for some smaller systems we can conduct the Health Check via a video conference call.
Our consultant starts the Health Check by getting a general overview of your business and your Dynamics NAV system. Then they will meet with each of your super-users to understand how the system is being used through-out your business; we make sure that we cover every potential use of NAV by structuring the Health Check as if we were living a ‘Day in The Life’ of your business – following your business processes step-by-step from start to finish. The agenda below gives you an idea of what a standard Health Check day would look like:
During the course of the day our consultant will get a good understanding of your system’s performance, users’ competence in using each area, where additional training is required and where processes are inefficient and better methods could be used.
If there is a particularly complex issue (for example a complicated warehouse process) our consultant will arrange for a NAV People specialist in that area to have a call with the super-user to discuss the issue in more detail and give advice on the best solution.
After the Health Check our consultant will write-up their findings along with their recommendations and will arrange a date with you to explain what they found. They will talk you through their suggestions to resolve issues and recommend improvements which will ensure your system is equipped to serve your business for many years to come.